Refunds are only given if the manager located in the area in which you purchased your item signs off on the receipt and indicates what the refund is for. Once that has been completed, the receipt is then given to the cash office and the refund is processed. If the transaction took place the day the refund is requested, you may receive your refund that same day. If the transaction occurred on a prior date, you will receive a refund by mail within 2-3 weeks.