Working Remotely

Note: When viewing the Knowledge Base Articles below, you may be prompted to log in with your standard Wayne County username and password.

Reliable Internet Connection

Wayne County recommends at least 15 Mbps download speed and 5 Mbps upload speed to avoid common internet connectivity issues. We also recommend that you connect via an ethernet cable rather than WI-FI when possible. You can test your network speed on www.speedtest.net.

Currently, there are a number of options for free or low-cost internet. Comcast is currently offering its Internet Essentials package for free for two months to low-income households. Other providers are offering free or reduced-price options, see your internet provider for details.

Email and Calendars

Wayne County email can be checked online through outlook.office365.com.

More information is provided at the following link:

Managing you Calendar - The Basics

Wayne County Virtual Private Network (VPN):

A Virtual Private Network allows users to connect to certain County resources remotely as if they were on the County network.

Connecting to Wayne County F5 "Always On" VPN Client

Get Help

If you need assistance please contact that Wayne County Service Desk. You can report an issue online at https://servicedesk.waynecountymi.gov or by email at ServiceDesk@waynecountymi.gov. You can also call at 313-224-5051. Please also reach out to your supervisor or department managers for additional information or questions that are specific to your department.

For more information on submitting an incident to the Service Desk, see the Knowledge Base article:

Using Online Service Desk

If you have any other questions, please feel free to browse the Knowledge Base hosted within the online service desk (https://servicedesk.waynecountymi.gov).

Frequently Asked Questions